Refunds, Cancellations & Ordering Policy

The Serious Stuff

At Fatal Bakehouse, every bake is made fresh to order with care, attention, and a healthy disregard for calorie counting. Because our products are perishable and often custom-made, please read the following policy before placing an order.

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Refunds

Due to the perishable nature of our products, we do not offer refunds, returns, or exchanges on baked goods once they have been collected, delivered, or dispatched.

If there is a genuine issue with your order, please contact us within 24 hours of receipt, including photographs where appropriate. We will always review concerns fairly and do our best to resolve any issues.

We cannot offer refunds for:

• Change of mind after an order has been confirmed.

• Incorrect information supplied by the customer, including delivery addresses.

• Damage occurring after collection.

• Melted products during hot weather.

• Delayed deliveries caused by third-party couriers.

• Damage caused during postal transit.

• Products not stored according to our storage instructions.

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Cancellations

We understand that plans change.

• Orders cancelled after confirmation are subject to a 20% cancellation fee.

• Deposits are non-refundable.

• Deposits may, at our discretion, be transferred to a future order or date.

• Wedding and event deposits secure your booking date and are non-refundable.

• No booking is guaranteed until the required deposit has been received.

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Collection & Transportation

Once your order has been collected, responsibility for the products passes to you.

Many of our bakes, cakes and dessert tables are delicate and should be transported carefully on a flat surface. Fatal Bakehouse cannot accept responsibility for damage occurring during transport, handling, storage, or setup after collection.

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Postal Orders

We carefully package all postal orders to give them the best possible chance of arriving safely.

However, once an order has been handed to the courier, we cannot be held responsible for:

• Courier delays.

• Lost parcels.

• Damage during transit.

• Melted products due to weather conditions.

Delivery dates provided by couriers are targets rather than guarantees.

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Ordering Information

All orders are subject to availability.

Postal Bakes

• Available in limited weekly drops.

• Minimum order: 2 items.

• Maximum order: 8 items per box.

• Baked fresh and dispatched on the next available bake day.

Celebration Cakes & Bespoke Orders

• A minimum of 2 weeks' notice is recommended.

Wedding Cakes & Treat Tables

• We recommend booking 3-6 months in advance to secure your date.

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Allergens

While we take food safety seriously, Fatal Bakehouse is not an allergen-free kitchen.

Our premises handle:

• Nuts

• Peanuts

• Gluten

• Wheat

• Dairy

• Milk

• Eggs

• Soya

As a result, we cannot guarantee the absence of cross-contamination.

If you have severe allergies, we strongly advise against ordering from us.

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Design Disclaimer

All products are handmade and therefore unique.

Where inspiration photographs are supplied, we will always aim to create something as close as possible to the requested design. However, exact replicas cannot be guaranteed.

Decorative elements including flowers, toppers, supports, dowels, and other non-edible decorations must be removed before consumption.

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Storage

Our products are baked fresh and should be stored appropriately.

For best results:

• Keep products away from direct sunlight and heat.

• Refrigerate where advised.

• Follow any storage instructions provided with your order.

Failure to store products correctly may affect quality, freshness, and safety.

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Intellectual Property

All photographs, branding, designs, website content, and product images remain the property of Fatal Bakehouse and may not be reproduced, copied, or used without written permission.

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Need Help?

We're always happy to help before you order.

If you have any questions about ingredients, allergens, ordering, cancellations, or anything else, please get in touch via our contact page or email us info@fatalbakehouse.co.uk

Rich. Deadly. Unapologetically Indulgent.